Refund Policy
At Abroad Focus, we are committed to providing you with the best study abroad experiences. However, we understand that circumstances may change and you may need to cancel your plans. Below is our refund policy to guide you through the process.
Cancellation and Refund Requests
To request a cancellation and refund, please contact us via email at [email protected]. All requests must be made in writing. We will process your request in accordance with the terms outlined below.
Refund Eligibility
– **Full Refund**: If you cancel your program more than 60 days before the program start date, you will receive a full refund minus a processing fee of $100.
– **Partial Refund**: If you cancel between 30 to 60 days before the program start date, you will receive a 50% refund of the total fees paid, excluding any processing fees.
– **No Refund**: Cancellations made less than 30 days prior to the program start date will not be eligible for a refund.
Exceptions
In the event of unforeseen circumstances such as medical emergencies, natural disasters, or other significant events, we will review your case on an individual basis. Please provide documentation to support your claim.
Refund Processing Time
Once your cancellation request is approved, please allow up to 4-6 weeks for the refund to be processed and reflected in your account. Refunds will be issued using the original payment method.
Contact Us
If you have any questions regarding our refund policy or need assistance, please feel free to reach out to us:
- Email: [email protected]
We appreciate your understanding and hope to assist you in your study abroad journey!